Returns & Exchange

At Metta, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and exchange policy. Below are the details of our policy:

Return Eligibility

  • Time Frame: You have 30 days from the date of purchase to initiate a return or exchange.
  • Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
  • Receipt: A valid proof of purchase or receipt is required for all returns and exchanges.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer support team at [Email Address] or call us at [Phone Number] to initiate a return or exchange. Please provide your order number and reason for the return or exchange.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return the item.
  3. Shipping: You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Processing Returns and Exchanges

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
  • Refund: If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • Exchange: If you requested an exchange, we will ship the replacement item to you at no additional cost once we receive and inspect the returned item.

Non-Returnable Items

  • Certain items are non-returnable, including:

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [Email Address] or [Phone Number]. We will arrange for a replacement or refund, including return shipping costs, at no additional charge to you.

Changes to the Returns & Exchange Policy

  • We reserve the right to update or modify this returns and exchange policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our returns and exchange policy, please contact us.

Thank you for shopping with Metta. We value your business and are committed to providing you with the best possible shopping experience.